Customer Service

Customer Service:

 Phone: M-F 11am-7pm ET: (1-833-207-0707)

e-mail: sales@jtclarkcompany.com

 Warehouse Location:

JT Clark Co. LLC

340 S. 4th St.

Wausau, WI 54403

 Pre-Orders:

 All Pre-Orders will be charged in full during checkout at the time the order is placed to reserve your order and verify payment. If you combine in-stock and Pre-Order items, your order will not ship until all items are in-stock. We recommend placing separate orders for in-stock items and Pre-Order items or for pre-orders with different release dates. We are not responsible for manufacturer delays and provide the most up to date information we have as to estimated ship dates.

 All Pre-orders are subject to availability. The product is shipped immediately upon receipt from the manufacturer. We cannot be responsible for manufacturer delays or item cancellations. Any orders we are unable to fulfill will be issued a full refund.

 Shipping & Return Policy:

 In-stock orders ship within 24 hours from when the order was placed (or next business day). If you combine in-stock and Pre-Order items, your order will not ship until all items are in-stock. We recommend placing separate orders for in-stock items and Pre-Order items or for Pre-Orders with different release dates. We are not responsible for manufacturer delays and provide the most up to date information we have as to estimated ship dates.

 We ship to U.S. and Canada

 We ship via USPS (1-3 items/lbs.) and UPS (4 lbs+) to 48 Continental U.S. States. We ship via USPS Priority Mail to Alaska, Hawaii, Puerto Rico and Canada.

 See the shopping cart at checkout and enter your shipping information to see exact charges (no CC or checkout required to view shipping charges in the shopping cart).

 We ship USPS Priority International to Canada

 See the shopping cart at checkout and enter your shipping information to see exact charges (no CC or checkout required to view shipping charges in the shopping cart). The customer is responsible for any duty, tax, and brokerage.

 Tracking will be emailed for both UPS and USPS Priority shipping (except APO addresses). If you create an account during checkout, tracking for your packages will be available when you log-in to your account and view your order history.

 Returns:

 Please contact us via email (sales@jtclarkcompany.com) if you wish to return an order. We must be notified within 30 days if you wish to return an item. Item(s) must be returned within 10 days from notification of return. Shipping charges or credit card processing fees are not refunded. As always, please e-mail us at sales@jtclarkcompany.com if you have questions.

 Please send returns to:

 JT Clark Co. LLC

340 S 4th St

Wausau WI 54403

Attn: Returns or Exchanges

 Please provide order number and instructions.

 DAMAGED ITEMS:

 If your order arrives damaged from either USPS or UPS please contact us immediately. We will put in a claim for your packaged and either issue a refund or a replacement. All claims must be made within 7 days from when the package was delivered. If you contact us after 7 days we will NOT be able to issue a refund or replacement. We sell our items as collectibles to keep in the package. If you open your collectible and it breaks or is defective we are not responsible; you need to contact the manufacturer for a replacement.

 FACTORY SEALED CASES:

 There are no returns on factory sealed cases. Our cases come directly from the manufacturer and usually contain a factory seal. There is no guarantee as to the player selection or condition of the figures packaging inside. Usually, the condition is not a problem—even if the box shows wear. All factory sealed cases are shipped double boxed and we only ship cases that show no damage.

 PAYMENT:

 We accept Visa, MasterCard, Discover, American Express and PayPal.

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